Billing and Refund Policy – Effective Date: 17 July 2025

1. Payment Methods

We accept the following payment methods:

• Credit Card: Visa, Mastercard, American Express, Discover
• PayPal: Through our integrated PayPal gateway
• Bank Transfer: Please contact our support team for bank transfer instructions
• Wise (formerly TransferWise): For international payments
• Payoneer: For international payments

2. Billing Frequency

Subscriptions are charged on an annual basis. We may introduce monthly subscription plans in the future.

3. Late Payment Penalties

If payment is not received within the grace period of 3 days after the due date, a late fee of $25 (or equivalent conversion) per day will be imposed. If the payment remains outstanding for 14 days, your account may be suspended or terminated.

4. Cancellation Policy

You may cancel your subscription at any time by providing written notice. If you cancel your subscription before 30 days from the purchase date, you are eligible for a full refund. No refunds will be issued after 30 days.

5. Refund Policy

Refunds will only be issued if the user cancels their subscription before 30 days from the purchase date. Refunds will be processed within 7-14 business days.

6. Pro-Rated Refunds

If you cancel your subscription after the 30-day refund period, you may be eligible for a pro-rated refund based on the remaining time in your subscription term. The pro-rated refund will be calculated as follows:

• Refund amount = (Total subscription fee – (Days used / Days in subscription term) * Total subscription fee)

7. Disputes and Chargebacks

Any disputes regarding charges or payments must be reported within 3-4 days of the transaction. Chargebacks will be investigated, and if found to be fraudulent or unauthorized, we may charge a fee to cover the costs associated with the chargeback.

By using the Crux Ops CRM Service, you agree to these billing and refund terms.