- Uptime Guarantee
We guarantee a 99.9% uptime for the Crux Ops CRM platform. If the platform experiences an outage that falls below this threshold, we will provide a service credit equal to the percentage of downtime.
- Support Response Times
- Standard Support: We aim to respond to all support inquiries within 96 hours.
- Priority Support: For critical issues, we aim to respond within 24 hour and resolve the issue within 48-96 hours.
- Service Credits
If the Service experiences an outage that falls below the 99.9% uptime guarantee, we will provide a service credit equal to the percentage of downtime. For example, if the Service is unavailable for 1% of the month, we will provide a 1% service credit.
- Exclusions
We are not liable for service outages or performance failures caused by:
- Force majeure events (e.g., natural disasters, acts of war)
- Customer-initiated changes or modifications to the Service
- Unauthorized access or malicious activities by third parties
By using the Crux Ops CRM Service, you agree to these terms of the Service Level Agreement.