Effective Date: October 27, 2024
This Privacy Policy describes how Crux Ops CRM (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website and services (collectively, the “Service”). This policy applies to all users of the Service.
Information We Collect
We collect several types of information from and about users of our Service:
- Personal Information: This includes information that can be used to identify you, such as your name, phone number, email address, industry, and business website link. We collect this information when you sign up for our newsletter, demo credentials, or schedule a demo.
- Payment Information: We collect payment information, such as credit card details, when you subscribe to our paid plans. This information is processed through a secure payment gateway and not stored by Crux Ops CRM.
- Usage Data: We collect information about how you use and interact with our Service, such as the pages you visit, the features you use, and the time you spend on the platform. This information is collected through cookies and other tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Service
- To send you newsletters and marketing communications (with your consent)
- To respond to your inquiries and requests
- To improve our Service
- To personalize your experience with the Service
- To send you demo credentials or schedule a demo (based on your request)
- To process your payment for our Service
- To comply with legal requirements
Sharing Your Information
We do not share your personal information with third parties for their marketing purposes. However, we may share your information with third-party service providers who help us operate and maintain our Service, such as email marketing platforms, analytics providers, and payment processors. These service providers are contractually obligated to keep your information confidential and secure.
Data Security
We take reasonable steps to protect user information from unauthorized access, disclosure, alteration, or destruction. We use a variety of security measures, including encryption in transit and at rest, to safeguard your information. However, no internet or electronic storage system is completely secure, so we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to request access to your personal information that we hold.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information about you.
- Deletion: You have the right to request that we delete your personal information.
- Restriction: You have the right to restrict our processing of your personal information.
- Objection: You have the right to object to our processing of your personal information.
To exercise any of these rights, please contact us at info@cruxops.com.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Tracking technologies are also used such as beacons, scripts, and tags to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Data Retention
- Personal Information: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless required by law to retain it for a longer period.
- Usage Data: We retain usage data for a period of 36 months for analytical purposes.
- Payment Information: We retain payment information for a period of 5 years to comply with financial regulations and for fraud prevention purposes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@cruxops.com.